iPad Help Resources

Help Resources

This page has troubleshooting for connecting your iPad to the internet and Global Protect. You can also check the Digital Learning Device Help Page from the APS website for additional help resources. For help with logging in and completing assignments, please reach out to the classroom teacher. If you are still having trouble, please complete the form at the bottom of this page.

 

My iPad isn’t connecting to the internet.

  1. Open the iPad settings app.
  2. Click WiFi on the left. On the right, look for your home WiFi network name.
  3. Click the network name and enter the password. If you can’t find the network name, your WiFi network may be down. Call your internet service provider.
  4. When you see a checkmark next to your network name, your iPad is connected to the internet. Double check the Global Protect settings if you are still unable to use the internet or specific apps.

Global Protect won’t connect.

  1. Open the Settings app and ensure the iPad is connected to your Wi-Fi network.
  2. While still in the Settings App, go to General > VPN > GlobalProtect.
  3. Click the info icon (i).
  4. Switch “Connect on Demand” to “Off.” This prevents GlobalProtect from trying to connecting automatically while you verify the iPad is connected to the Internet.
  5. Open Safari and go to https://www.apple.com If the page does not load, the iPad is not connected to the Internet which is required for GlobalProtect to function. Once this is fixed, proceed to the next step.
  6. Open the GlobalProtect app and click connect, enter your password if prompted.
    • If the app doesn’t connect:
      • Force quit the GlobalProtect app (double click the Home button and swipe up on the GlobalProtect app) and try again.
      • If that doesn’t fix the issue, reboot the iPad and try again.
    • If the app connects successfully, proceed to the final steps to ensure that GlobalProtect will connect automatically in the future
  7. Open the Settings app.
  8. Go to General > VPN > GlobalProtect.
  9. Click the info icon (i).
  10. Switch “Connect on Demand” to “On.”