Request Tech Help

APS iPad Help Site

Find help for common issues with student iPads and apps at the APS iPad Help site.

APS Parent Academy

Learn more about the technology support, instruction & curriculum support, and many other topics available for parents at the APS Parent Academy site.Help Request FORM: submit a concern about your child’s APS iPad


If your question is about an APS account, please contact your child’s homeroom teacher.

  1. Be certain you have visited the APS iPad Help site.
  2. If your issue is with NO INTERNET or Global Protect, go to the Global Protect Help site.
  3. Be sure you have attempted all of the basic iPad troubleshooting steps.
  4. If your iPad is brand new or recently wiped, please follow the iPad Setup steps.

To submit a tech help request, please use the form linked below:

An iPad with a question mark on it with the words Request Tech Help